Leaders in Music Education Since 1939
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All returns/exchanges are at the discretion of on-duty management
All returns/exchanges must be made within 14 days of purchase
All returns/exchanges require original sales receipt
All returned items are subject to re-stocking fees (may be up to 50% for worn or damaged items)
All returns are for store credit only
Any refunds are at the discretion of on-duty management
The following items are not returnable:
Print Music (sheet or digital) [for copyright reasons]
All items marked as ‘clearance’ or 'final sale' or 'as-is'
Open-Box Cleaning/Maintenance supplies
Open-Box Reeds/Reed Cases
All Recorders/Whistles/Kazoos/Harmonicas or other small retail wind instruments
All Special-Order Items
Special Order Policy
Payment [or management-approved deposit] due when order is placed
Exceptions made for educational/institution accounts with credit terms
Special orders may include additional charges for freight
As these items ship from manufacturers/publishers/distributors we cannot guarantee an arrival date but will make every effort to fulfill orders in a timely manner.
Repair Shop Policy
All repairs subject to $5.00 shop fee [covers tools and consumable supplies used in repairs]
Separk Music is not responsible for personal items left in instrument cases
Unclaimed instruments will be sold at discretion of Separk Music 30 days after pickup notification
Returned rental instruments needing additional repairs will be charged with customer notification within 30 days.
Final invoice balance may differ from repair quote
1325 Lewisville Clemmons Rd.
Lewisville, NC 27023
M, W, F: 10am-6pm
T, R: 10am-8pm
Copyright © 2007-2017 - Separk Music